SHIPPING & DELIVERY

HOW LONG WILL IT TAKE FOR MY ORDER TO SHIP AND BE DELIVERED?

We require 1-3 business days to dispatch orders from the time of payment. Once dispatched, you’ll receive shipping confirmation and tracking details via email.

Depending on your location and selected shipping rate, your package should be delivered within 5-7 business days.

HOW MUCH DOES SHIPPING COST?

Accurate shipping costs are calculated at checkout.

WHICH COUNTRIES DO YOU SHIP TO?

Currently, we only ship within Australia and New Zealand.

WHERE CAN I TRACK MY ORDER?

You can track your parcel via Australia Post to see how far along your order is. You will receive a shipping confirmation email with carrier and tracking details once your order has been dispatched.

WHAT HAPPENS IF I HAVEN'T RECEIVED MY PACKAGE?

We’re sorry you're still waiting for your order after 10 business days. Simply email hello@free-rein.com.au and our support team will investigate the order's whereabouts.